Customer Service Representative - German [Greece]

 

We are looking for customer service representatives. In this challenging role you will help end clients solve problems and answer any questions they may have.

Tasks

• A natural team player - we believe in supporting and developing our people,
• Someone who loves to give and receive fantastic customer service - we want you to treat every call or email or social media post as an opportunity to delight our customers
• You will be answering inbound calls, chats from viewers, who have either billing queries, or technical issues related to the streaming service. You will also manage social media post and emails about the same topics.

Requirements

• Fluent in the required language
• Working proficiency in English
• Excellent communication skills
• Experience in Customer Service preferred but not mandatory
• Ability to resolve customer concerns and create a seamless viewer experience.
• Soft Skills, advanced Active Listening and Engagement
• Confident, adaptable and Empathetic
• Pleasant and positive attitude

Benefits

• Excellent benefits package
• Multilingual and excellent work environment to provide the customer service
• Extensive training
• Adaptation to Greek Culture and Greek language Courses,
• Internal employee incentives

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