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"Involves the completion of administrative tasks and coordination relating to the front-line operation which may include data entry, ramp activities, sort activities, trace activities , despatch activities and local customer service. While operational tasks may be part of these roles, the majority of time is spent on office-based activities. Lead or senior levels of these positions may: • Handle escalated or more complex issues, • Coordinate team activities or those of agency contract staff, • Support supervisor or manager activities, • Support the design, review and implementation of processes and procedure"
General job description:
- Assists customer by tracing packages, answering questions regarding FedEx products and services and providing over-the-counter service and over the phone service.
- Types or otherwise prepares various operations reports.
- Handles customers with packages in cage.
- Maintains and audits records and files as assigned (airway bills).
- Review airway bills and register as necessary. Interfaces with customers on customs related issues.
- Provides administrative and clerical support to Station Ops Manager.
- Checks packages to ensure proper labeling, legality of content including weight and size, proper wrapping, insurance values, special requirements for hazardous material shipment and compliance with Customs documentation required at destination.
- Maintains neat and clean appearance of the workplace/front counter, self and uniform.
- Recognizes new customers or additional business opportunities, opens new accounts, obtains additional shipments and submits sales leads.
- May be required to perform other duties as assigned
Minimum Requirements
Minimum education
- High School degree/Equivalent
- Proficiency in English (450 TOEIC points)
Minimum Experience
- Previous clerical or customer service experience in a service environment or 18 months of experience as a Service Agent
Minimum Required skills:
- Ability to lift 70 lbs. (32 kgs) and to maneuver packages weighing up to 150 lbs. (68 kgs) with appropriate equipment
- Good general office skills required including typing, filing and computer literacy.
- Excellent communication, organizational and human relations skills
- Clear and articulate speaking voice.
- Clean cut and neat appearance
- Ability to successfully complete the Reading, Listening, Sorting and Math sections of the Basic Skills Test
- Able to work variable shifts
¡Bienvenido al sitio de oportunidades de empleo de la División de América Latina y el Caribe de FedEx Express!
FedEx es ampliamente reconocida como una empresa de clase mundial. Nos sentimos honrados y orgullosos de ser reconocidos constantemente como un gran lugar para trabajar, un innovador en cuanto a tecnología y una de las empresas más admiradas y respetadas del mundo.
FedEx es nombrada constantemente entre las marcas más valiosas y admiradas del mundo. Algunos de nuestros premios recientes incluyen:
2020 - Empresas más admiradas del mundo de Fortune (#14 )
2019 - Mejores lugares para trabajar de Fortune (#15)
2019- Uno de los "mejores empleadores para la diversidad" de Forbes
FedEx LAC 2020 incluido en el ranking de Mejores lugares para trabajar en América Latina de Great Place to Work (#24)
2021- FedEx México fue incluido en el Ranking GPTW por 18 años consecutivos
2020- FedEx México recibió la Certificación CEMEFI por 13 años consecutivos respaldando a FedEx como empresa socialmente responsable
2021 - FedEx Chile fue recertificado con Giro Limpio, un sello de la Agencia de Energía Sostenible que busca mejorar la eficiencia energética del sector de transporte terrestre, mediante la reducción del consumo de combustible y las emisiones de gases de efecto invernadero.
FedEx Uruguay 2019 seleccionado por GPTW entre las 5 mejores empresas para trabajar
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